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BOC launches new web-based customer service initiative in the UK

BOC Gases : 26 November, 2003  (New Product)
The new service is available 24 hours a day, seven days a week, and will feature on-line interactive tools, such as placing and managing orders, plus offering expert advice, the ability to obtain up-to-date safety material, product and technical information. A unique user id and password allows customers to access their account on-line to view a range of additional features including order history and cylinder holdings.

BOC is one of the first industrial companies in the UK to launch such a secure on-line service for customers, who either collect their gases from the company's national network of collect centres, or have them delivered to their door.

David Galloway, BOCís general manager - sales & marketing, said: 'This new site will be seen by our customers as the gateway to all the expertise, support, industrial products and gases that they will need to get the job done.

'Its launch is a good example of customer-focus, as many customers now use the Internet and our customers have told us what information they want to see on the site.'

BOC Response provides a complete range of delivery and service options designed to meet the needs of the industrial gas user. The options include a full range of compressed gases and cryogenic liquids.

The companyís 66 Tradequip stores throughout the country offer a comprehensive range of products including power tools, hand tools, safety equipment, cutting and welding machines and gas equipment. The online service at is being developed and, when finished, will provide customers with the ability to browse an on-line catalogue for product information, and to place orders.

Leengate Welding Group is the UKís largest supplier of industrial welding products and services. With 20 individual branches and 22 years of experience, its network of specialist branches can meet customers needs on a local or national basis, offering a responsive delivery, repair and hire service supported by the technical advice needed for todayís competitive marketplace. The Leengate companies, which compliment BOCís Tradequip stores and the Response gases delivery packages, together offer a total solution package for customers.

Through, users can also search through the database of more than 340 businesses throughout the UK who act as agents for BOC and who provide a local supply for gas cylinders.
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