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News

New service that will help pulp and paper companies reduce maintenance costs

Honeywell Specialty Materials : 29 June, 2006  (New Product)
Honeywell today announced a new service that will help pulp and paper companies reduce maintenance costs while keeping their quality-control equipment running smoothly: Honeywell Quality Control System Remote Monitoring. Designed to support Honeywell Da Vinci and MXOpen systems, QCS Remote Monitoring allows Honeywell technicians to securely monitor their customers
“As operating expenses are on the rise, the high cost of maintenance is becoming more scrutinized in the pulp and paper industry,” said Ray Shead, director of pulp, paper and printing marketing. “Maintenance budgets are among the first to be slashed as paper mills try to control their costs. QCS Remote Monitoring addresses that issue by dramatically reducing maintenance expenses.”

QCS Remote Monitoring is a scalable service that includes the support of trained service personnel, implementation of system monitoring tools and system health performance reports. Its capabilities range from continuously monitoring process data to pulling trend information and providing recommendations. It also enables Honeywell technicians to access a QCS system from miles away to help solve problems. System users are authenticated through a log-in procedure, and the network is guarded by a firewall encryption infrastructure to protect customer and Honeywell information from hackers.

Through a secure Virtual Private Network connection, the solution continuously and proactively monitors system performance, and based on pre-determined standards set by the customer and Honeywell, detects problems and notifies the right people. This notification allows technicians to respond as fast as possible, saving customers’ time and money. Honeywell technicians don’t need to be logged onto the system to receive alerts, QCS Remote Monitoring can send alerts via pager, email or text messaging.

“Onsite technicians can’t always pinpoint the cause of an equipment problem, which means they have to call in a Honeywell technician who sometimes has to drive hours to reach the mill,” said Shead. “That time spent driving just means more downtime for the mill. And considering that one hour of downtime could cost companies $10,000 or more, every minute counts. QCS Remote Monitoring can help solve the problems within minutes, and without the travel.”
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